Last Updated: January 26, 2025
Welcome to Alderbay Cafe. These Terms of Service ("Terms") govern your use of our website at alderbay.org and your relationship with Alderbay Cafe ("we," "us," "our," or "Company") when you visit our physical location or use our services.
1. Acceptance of Terms
By accessing our website, visiting our cafe, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. Description of Services
Alderbay Cafe provides:
- Coffee, food, and beverage services at our physical location
- Information and content through our website
- Online reservation and ordering services
- Catering and special event services
- Coffee education and workshops
- Newsletter and promotional communications
3. User Responsibilities
Website Use
When using our website, you agree to:
- Provide accurate and current information
- Not use the site for any unlawful purposes
- Not attempt to gain unauthorized access to our systems
- Not transmit viruses or malicious code
- Respect intellectual property rights
Cafe Conduct
When visiting our physical location, you agree to:
- Treat staff and other customers with respect
- Follow all posted rules and regulations
- Not engage in disruptive behavior
- Comply with capacity limitations and health guidelines
- Not use our space for unauthorized commercial activities
4. Reservations and Orders
Reservation Policy
- Reservations are subject to availability
- We reserve the right to modify or cancel reservations
- No-show policy: Tables may be released after 15 minutes
- Large groups may require deposit or advance ordering
Order Policy
- All orders are subject to item availability
- Prices are subject to change without notice
- Special dietary requests cannot be guaranteed
- We are not responsible for allergic reactions
5. Payment Terms
Payment is due at the time of service. We accept:
- Cash (Canadian dollars)
- Major credit and debit cards
- Mobile payment services
- Corporate accounts (pre-approved)
All prices include applicable taxes. Gratuities are at customer discretion.
6. Cancellation and Refund Policy
Individual Orders
- Orders cannot be cancelled once preparation has begun
- Refunds may be issued for incorrect or unsatisfactory items
- Custom orders are non-refundable
Catering and Events
- Cancellations more than 48 hours: Full refund
- Cancellations 24-48 hours: 50% refund
- Cancellations less than 24 hours: No refund
- Weather-related cancellations will be handled case-by-case
7. Intellectual Property
All content on our website, including but not limited to:
- Text, images, graphics, logos
- Website design and layout
- Proprietary recipes and methods
- Trademarks and brand elements
are owned by Alderbay Cafe and protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without written permission.
8. User-Generated Content
If you submit reviews, photos, or other content:
- You grant us a non-exclusive license to use this content
- You represent that you own the rights to submitted content
- We may moderate or remove inappropriate content
- We are not responsible for user-generated content accuracy
9. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
10. Disclaimers and Limitations
Food Allergies and Dietary Restrictions
While we make efforts to accommodate dietary needs:
- We cannot guarantee allergen-free preparation
- Cross-contamination may occur in our kitchen
- Customers with severe allergies dine at their own risk
- We are not liable for allergic reactions
Website Disclaimer
Our website and services are provided "as is" without warranties:
- We do not guarantee uninterrupted service
- Information may contain errors or omissions
- We are not liable for technical issues or data loss
- Third-party links are provided for convenience only
11. Limitation of Liability
To the maximum extent permitted by law, Alderbay Cafe shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Personal injury not caused by our negligence
- Damages exceeding the amount paid for services
12. Force Majeure
We are not liable for failure to perform due to circumstances beyond our reasonable control, including:
- Natural disasters or severe weather
- Government regulations or orders
- Labor strikes or supply chain disruptions
- Public health emergencies
- Technical failures or cyber attacks
13. Termination
We may terminate or suspend access to our services:
- For violation of these Terms
- For disruptive or inappropriate behavior
- At our sole discretion with or without notice
- For suspected fraudulent activity
14. Governing Law
These Terms are governed by the laws of Alberta, Canada. Any disputes will be resolved in the courts of Calgary, Alberta. If any provision is found unenforceable, the remaining provisions remain in effect.
15. Changes to Terms
We may update these Terms at any time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our services constitutes acceptance of revised Terms.
16. Contact Information
For questions about these Terms, please contact us:
17. Acknowledgment
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
These Terms are designed to protect both Alderbay Cafe and our valued customers. We encourage you to read them carefully and contact us with any questions.